GETAC online RMA request service was created to assist customers in managing their service orders in real-time, apply for product repair and upgrade authorization, manage and keep track any service items. This site is accessible from any internet explorer browser on a 1024x768 screen resolution.
Note: New users must register an account to request for SRs by clicking on the button "New User" on the left.
A registered customer can browse their account and view all invoices and product serial numbers. The system will also automatically track warranty status for each product and serial number. Customers can request for an SR number, check shipping and status of any repair and manage product service history online.
SR Registration Process
a) First apply for a WebSR account and customer service will approve and
enable the account.
b) Click on Register SR to apply for an SR number
c) Customer service will verify and approve the SR number.
d) Follow the instructions in the email to send the units to the service depot.
e) Login later and click on Check SR to get the status of the units.