Tech Support FAQ


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Getac's Statement Speculative Execution and Indirect Branch Prediction Side Channel Analysis Method
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Handheld (PS535, PS236, PS336)

Q: I cannot get the hand held to connect with Windows 10, is it compatible with this OS?
Q: Is there something that can be done if the unit freezes before loading the OS every time?

GPS

Q: How accurate is the GPS?
Q: How do I test to see if the GPS is working correctly?
Q: The GPS works correctly while off the dock but cannot get signal while on the dock. Is there a setting we are missing?
Q: What do I do if I have more than one software that needs to use the GPS at the exact same time?
Q: What if the GPS cannot be found when testing in G-Manager?
Q: What should I do if I tested the GPS in G-Manager but it never acquires location?

Barcode Scanner

Q: We open notepad as a test for our scanner but when we scan nothing shows up. Our software needs the scanner to be able to be in keyboard mode to type into notepad, how can we change it to this mode?
Q: When we scan a barcode the data doesn't populate into our software. What is needed for this?
Q: When we scan the PDF417 barcode nothing registers. How can we get the scanner to scan this type?

RFID

Q: My unit came with RFID reader but how do I test it with my RFID tag?

4G

Q: Do I have to use Skylight to manage the 4G Connection?
Q: How can I find out the IMEI number of my 4G Card?
Q: I cannot connect after clicking Connect. It starts to connect then instantly disconnects?
Q: I use the unit on a vehicle dock and my signal quality is very bad. How do we correct this?
Q: Skylight is saying Mobile Broadband is off, laptop wireless switch is off, how do I turn it on?
Q: Skylight says Mobile Broadband Device not detected and the quickbar shows the middle icon is grayed out with an X, how do we turn the broadband back on?
Q: Skylight still says Mobile Broadband device not detected even though quickbar shows its turned on?

Battery

Q: I have a battery that charges and another that isn't recognized. How can I find out if the battery is bad or if it's the unit?
Q: I have one battery showing at 100% and the other at 70% but it isn't charging fully. Is my second battery going bad?
Q: Is there a way to prolong the life of our batteries?
Q: It shows that only one of my two batteries is charging, is this normal?

Update BIOS

F110G1 Model:

Q: How do I update from SYS BIOS R2.XX to the latest R3.XX?
Q: I have SYS BIOS R1.XX and want to update to the latest R3.XX but it is giving me an error? How Can I get to the latest BIOS?
Q: I want to update to the latest EC BIOS but after I run the WinECFLashx64.exe it restarts then nothing else happens other than Windows loading like normal. How can I update the EC without using DOS?

V110G1 Model:

Q: How can I update from SYS BIOS R1.XX to the latest R3.XX?
Q: How can I update from SYS BIOS R2.XX to the latest R3.XX?

Dimming LCD

F110:

Q: When I take the unit off the dock or AC Power the LCD instantly Dims. Is there a way to correct this?

V110:

Q: When I take the unit off the dock or AC Power the LCD instantly Dims. Adjusting brightness up or down doesn't help at all only while on battery only. Is there a way to correct this?

Configuring Buttons

Q: Is there a way to customize the P1 or P2 buttons?