GETAC online RMA request service was created to assist customers in managing their service orders in real-time, apply for product repair and upgrade authorization, manage and keep track any service items. This site is accessible from any internet explorer browser on a 1024x768 screen resolution.

Note: New users must register an account to request for RMAs by clicking on the button "New User" on the left.

A registered customer can browse their account and view all invoices and product serial numbers. The system will also automatically track warranty status for each product and serial number. Customers can request for an RMA number, check shipping and status of any repair and manage product service history online.

RMA Registration Process
a) First apply for a WebRMA account and customer service will approve and
     enable the account.
b) Click on Register RMA to apply for an RMA number
c) Customer service will verify and approve the RMA number.
d) Follow the instructions in the email to send the units to the service depot.
e) Login later and click on Check RMA to get the status of the units.